Among the biggest service-industry giants, such as Apple and Hyatt, TC Acoustic topped the charts for Singapore's Best Customer Service.
A scroll through our almost-2,400 Google reviews page reveals nothing but praise for our staff:
One lady asked a live chat representative if she was part of the family that owned the company. She was amazed at how empowered they were to fulfil her requests – be it a query on promo codes or something more complicated such as changing an order. The interesting thing? Employees aren’t related at all, but that’s just how empowered each employee is at TC Acoustic.
Another woman gushes about how after she had incorrectly filled in her phone number, a staff member had diligently spent hours dialling several different permutations just to try and contact her about her purchase.
And the list goes on: Staff members patiently spending hours helping customers audition dozens of products, personally arranging odd-hour deliveries, or enlisting the help of other staff to troubleshoot issues.
“In TC, we don’t just sell products, we serve happiness. When the staff are happy working for TC, it naturally flows into how they serve customers. Our staff culture is Servant Leadership. They are empowered leaders who serve happiness to customers.”
- Christian Honegger, CEO TC Acoustic
Read more at The Straits Times: Top customer service provider TC Acoustic empowers staff to override the fine print
How are our customers so happy
When we say we aim to be Everyone’s Favourite Company, we truly mean everyone. How do we do that you ask?
The answer is simple –
People above profit, relationships above revenue.
At TC Acoustic, we care for people.
That’s just how this ship is run. And caring for people starts first and foremost with the staff.
By cultivating an environment in which caring becomes part of the everyday, staff are then motivated to pass this on to the customers.
With the coverage on the papers, it has been a humbling experience to receive the love and appreciation of our customers.
This recognition is only possible because of the frontline employees who are committed to continue to Serve Happiness. THANK YOU!
