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FAQs

Orders & Shipping (Within Malaysia)

How long will my order take to reach me?

Shipping period varies depending on your location within Malaysia.

  • Klang Area (ie: Kuala Lumpur and Selangor): 4-5 working days
  • Penang, Ipoh, Johor Bahru: 5-14 working days
  • Rest of Malaysia (ie: East Malaysia - Sabah, Kinabalu, Sarawak): 14 working days

    Due to COVID-19, shipment may be delayed as well. We humbly seek your patience and understanding in such cases!
  • Can I track my parcel?

    Yes! Tracking number will be sent once order has been shipped.

    Do you charge for shipping?

    Shipping is free for all orders that are RM300 and above. For orders below RM300, there will be a shipping charge of RM30 incurred.

    Can I change my delivery address?

    Yes you can - but only within 2 hours from the time you placed your order. You can reach out to our customer service staff either through live chat or at our hotline.

    What do I do when I missed scheduled delivery?

    If you weren't at home to receive your parcel the first time, our third-party courier will try to deliver again 2 more times. You will be able to instruct our courier to leave the item in a safe place by providing a safety code previously sent to you.

    Can I request for international shipping?

    To do so, please place your order with us at sg.tcacoustic.asia instead.

    Refunds, Returns & Exchange

    What is TC Acoustic's refund policy?

    While TC Acoustic does not cover buyers' remorse and orders placed are non-refundable.

    Should there be any exceptions in which refunds are permitted, we will need to charge a refund and restocking fee.

    What is TC Acoustic's exchange policy?

    If a product is deemed as defective on delivery, recipient may contact TC Acoustic for an exchange.

    Our policy allows for exchange of item(s) if it meets all of the following criteria:

    1) The item(s) is/are returned within seven (7) days from the delivery date
    2) The item(s) is/are supported by a proof of purchase (E.g. Receipt, Invoice)
    3) There is a valid reason for the return or exchange

    Valid Reasons:
    a) Damaged: The product was damaged when you received it
    b) Defective: The product does not function according to manufacturer’s specification
    c) Incorrect/wrong item: A wrong product has been delivered (E.g Wrong Colour, Wrong Item)
    d) Missing items/parts: Missing items/parts as indicated on the product packaging

    Payment

    What are the payment options supported?

    We support the following payment options:
    - VISA
    - Master
    - hoolah
    - Grab

    Can I pay by instalment?

    Yes, you can!

    We work with Grab so you can buy now and pay later. PayLater by Grab gives you the option of paying over 4 months without incurring additional fees.