Shipping period varies depending on your location within Malaysia.

Yes! Shipping is free for orders above RM300.
For orders under RM300, a flat delivery fee of $30 applies.

Yes, let us know as soon as you can, before delivery. We can check if your order is eligible for a delivery address change.

Reach out via Live Chat or call us at +60 154 600 0737. Our Serving Happiness Team will do their best to assist.

Contact our Serving Happiness Team via Live Chat or +60 154 600 0737, and we’ll help you schedule a new delivery date.

Please note that a RM30 fee applies on the third redelivery attempt.

We’re sorry if you received a defective or incorrect item, you can request an exchange.

To be eligible for an exchange, the item(s) must:
• Be returned within 7 days from the delivery date.
• Be accompanied by proof of purchase (e.g., receipt or invoice).
• Returned for a valid reason listed below.
Valid Reasons for Exchange:
• Damaged: The product was damaged upon arrival or out of the box.
• Defective: The product does not function according to the manufacturer’s specifications.
• Incorrect/Wrong Item: You received the wrong product (e.g., wrong color or model).
• Missing Items/Parts: The product is missing items or parts as indicated on the packaging.
We’re here to help. Please reach out to us via LiveChat or phone, and we will assist you with your exchange.

The following items are not eligible for refunds:

• Clearance items
• Gift cards
• Products returned without all original accessories
• Products with damaged packaging
• Purchases made through third-party sellers or unauthorised stores

If you're unsure whether your item qualifies, please contact our team before sending it back. We’ll be happy to help!

Our team is working to process your store credits once we receive your unit.

Please allow 7–14 business days for us to review your returned item and complete the store credit process.

We accept the following payment methods:
• Visa
• Mastercard
• American Express
• PayPal
• Atome
• GrabPay
• KrisPay

Available payment options will be displayed during checkout.

Yes! You can choose Atome or GrabPay at checkout to split your payment into instalments, subject to the provider's eligibility and terms. If you have any questions, our Serving Happiness Team is always happy to help via Live Chat or phone.

You can register your product on our Product Registration page by entering the product details (model, serial number, etc.) along with your proof of purchase. If you don't have proof of purchase, contact our Serving Happiness Team via Live Chat or phone call and we'll be happy to assist.

Once your product has been registered, you'll receive a confirmation email from: donotreply@tcacoustic.com.sg.

📩 Can’t find the email? Check your spam or junk folder just in case. If it's still missing, contact us via Live Chat and we’ll help you verify your warranty status.

When registering your product on our Product Registration page, you can opt in to our email newsletter to enjoy an additional 3 months of warranty.

If you’ve already registered but didn’t opt in, contact us via Live Chat, and we'll be happy to assist you.

Visit our Warranty Claims page to submit your claim and book a service appointment.

If you need assistance, our Serving Happiness Team can help guide you through the process, from troubleshooting to arranging a service appointment.

Anycover gives you extra peace of mind by extending your product’s warranty beyond the standard manufacturer coverage.

You can choose to add 1, 2, or 3 years of extended protection when you check out.
🛒 Available for products purchased from:
• TC Acoustic Webstore
• Sonos Concept Store by TC Acoustic at The Starhill

You can add to any of the products sold at our store except for demo units and accessories.

Anycover gives you extra protection for your TC Acoustic product beyond the standard manufacturer’s warranty. It covers manufacturing defects, such as problems with sound quality, wireless connectivity, or other issues caused by faults in production.

Anycover does not cover wear and tear, accidental damage (for example, dropping your device or spilling liquid), misuse or improper handling, or repairs done by unauthorized parties.

Not sure if your issue is covered? Just reach out, we’ll be happy to advise!

No. Anycover is only available for products purchased directly from:
• TC Acoustic Webstore
• Sonos Concept Store by TC Acoustic at The Starhill

Once a claim has been made under Anycover during the extended warranty period, the extended warranty will end, and no further claims can be made. If you have questions about your coverage, feel free to contact us via Live Chat or phone.

Book an appointment at Sonos Concept Store @ The Starhill through our Warranty Claims page.

Our team will assist you with troubleshooting your product and verifying your Anycover validity. If your product is confirmed to be faulty, we will proceed with your Anycover warranty claim.

For additional support, you can also reach out to our Serving Happiness Team via live chat or phone call.

If a product is eligible for self pick-up, you'll see the Self Pick-Up option during checkout.

Simply select it and collect your order from:

Sonos Concept Store @ Starhill UG05, Upper Ground Floor, The Starhill 181 Jalan Bukit Bintang 55100 Kuala Lumpur

To use different fulfilment methods (e.g. one item for self pick-up and another for delivery), please place separate orders.

If you're unsure, our Serving Happiness Team will be happy to assist you on Live Chat.

You can collect your order as early as the next working day (Monday-Friday) if you place your order before 11pm.

Sonos Concept Store @ Starhill UG05, Upper Ground Floor, The Starhill 181 Jalan Bukit Bintang 55100 Kuala Lumpur Store hours:

Daily, 11am–8pm

If your preferred date or time isn’t showing during checkout, just reach out to our Live Chat team (10AM – 8PM). We'll do our best to help arrange a collection time that works for you.

Pick-up orders will be ready for collection at: Sonos Concept Store by TC Acoustic at The Starhill UG05, Upper Ground Floor, The Starhill 181 Jalan Bukit Bintang, 55100 Kuala Lumpur Open daily: 11AM – 8PM

You’ll get an email once your order is ready. After that, feel free to head down anytime during our operating hours:

Please bring along your order confirmation email so we can verify your details quickly. That’s it! We’ll take care of the rest.

No worries — just reach out to our Live Chat team (10AM – 8PM) and we’ll help you find a timing that works better for you. We’re happy to keep things flexible.

We’ll send a reminder if your order isn’t collected on your chosen date. Orders not picked up after 14 days will be refunded minus a 3% platform fee. Need more time? Let us know via Live Chat — we’ll try to accommodate!

Currently, self pick-up is available only at our Sonos Flagship Store: Sonos Concept Store by TC Acoustic at The Starhill UG05, Upper Ground Floor, The Starhill 181 Jalan Bukit Bintang, 55100 Kuala Lumpur Open daily: 11AM – 8PM

We’ve got you covered! If you’d like to change to delivery option, just contact our Serving Happiness Team through Live Chat or phone call. We’ll do our best to make the arrangements for you.

Yes, absolutely! Just make sure they bring: ✅ A screenshot of your order confirmation email ✅ A note or screenshot of your Live Chat conversation (if you’ve informed us)