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Orders & Shipping (Within Malaysia)

How long will my order take to reach me?

Shipping period varies depending on your location within Malaysia.

  • Klang Area (ie: Kuala Lumpur and Selangor): 4-5 working days
  • Penang, Ipoh, Johor Bahru: 5-14 working days
  • Rest of Malaysia (ie: East Malaysia - Sabah, Kinabalu, Sarawak): 14 working days

    Due to COVID-19, shipment may be delayed as well. We humbly seek your patience and understanding in such cases!
  • Can I track my parcel?

    Yes! Tracking number will be sent once order has been shipped.

    Do you charge for shipping?

    Shipping is free for all orders that are RM300 and above. For orders below RM300, there will be a shipping charge of RM30 incurred.

    Can I change my delivery address?

    Yes you can - but only within 2 hours from the time you placed your order. You can reach out to our customer service staff either through live chat or at our hotline.

    What do I do when I missed scheduled delivery?

    If you weren't at home to receive your parcel the first time, our third-party courier will try to deliver again 2 more times. You will be able to instruct our courier to leave the item in a safe place by providing a safety code previously sent to you.

    Can I request for international shipping?

    To do so, please place your order with us at instead.

    Refunds, Returns & Exchange

    What is TC Acoustic's refund policy?

    While TC Acoustic does not cover buyers' remorse and orders placed are non-refundable.

    Should there be any exceptions in which refunds are permitted, we will need to charge a refund and restocking fee.

    What is TC Acoustic's exchange policy?

    If a product is deemed as defective on delivery, recipient may contact TC Acoustic for an exchange.

    Our policy allows for exchange of item(s) if it meets all of the following criteria:

    1) The item(s) is/are returned within seven (7) days from the delivery date
    2) The item(s) is/are supported by a proof of purchase (E.g. Receipt, Invoice)
    3) There is a valid reason for the return or exchange

    Valid Reasons:
    a) Damaged: The product was damaged when you received it
    b) Defective: The product does not function according to manufacturer’s specification
    c) Incorrect/wrong item: A wrong product has been delivered (E.g Wrong Colour, Wrong Item)
    d) Missing items/parts: Missing items/parts as indicated on the product packaging


    What are the payment options supported?

    We support the following payment options:
    - VISA
    - Master
    - Atome

    Can I pay by instalment?

    Yes, you can!

    We work with Atome so you can buy now and pay later. It gives you the option of paying over 3 months without incurring additional fees.

    Product Registration & Warranty

    How do I register for an item that I received as a gift?

    We would recommend you getting the person who gifted you to help you with the warranty registration. Alternatively, feel free to speak to us over at our Live Chat and we will be happy to help!

    How do I track my warranty?

    After registration, you will receive an email confirmation from to your email. The email will act as a record for your warranty registration. If you did not receive your warranty confirmation email, do check in your junk / spam. Otherwise, feel free to contact us at our Live Chat.

    How do I get the additional 3 months warranty?

    During registration, you can opt in to our email newsletter to get the additional 3 months warranty. If you have already registered but did not opt in for the newsletter, feel free to speak to us over at our Live Chat. and we will be happy to help!

    How do I claim my warranty?

    For warranty claim, please head over to this link for further instructions to book an appointment.

    What is Anycover?

    Anycover provides additional year(s) of warranty protection for your product beyond the manufacturer’s warranty.

    Which product can I add Anycover to?

    You can add to any of the products sold at our store except for demo units and accessories.

    What does Anycover extended warranty cover?

    It covers defects such as sound distortion and wireless connectivity. Do note that it does not cover wear and tear.

    Can I buy Anycover Extended warranty if I buy my product from other online platforms?

    Anycover Extended Warranty is available on products purchased from TC Acoustic only.

    Can I claim multiple times during the extended warranty period?

    Once a claim has been made during the extended warranty period, the extended warranty from Anycover will be terminated.

    How do I claim my Anycover extended warranty?

    You can reach out to our livechat. Our team will assist with troubleshooting with your product first. If a product is confirmed to be faulty, we will proceed with a warranty claim.